"Fonction publique Canada." . . "Verwaltung." . . . . . . . . . . . . . "Ressources Internet" . . . "Rethinking the delivery of public services to citizens" . "Rethinking the delivery of public services to citizens"@en . . . . . . . . . . . . . . "Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques." . . "Electronic books"@en . . . . . . . . . . . . . . . . . . . . . "Administration publique." . . "Fonction publique." . . "Secteur public." . . "Fonction publique Réforme." . . . . "Canada" . . "Canada." . "Administration publique Réorganisation." . . "Réforme." . . "Kanada." . . "Fonction publique Réforme Canada." . . "Service à la clientèle." . . "Verwaltungsreform." . . "Administration publique (Science)." . . "Services gouvernementaux." . . "Administration publique (Science) Canada." . . "Service à la clientèle Canada." . .