http://worldcat.org/entity/work/id/407169

Interpersonal communication

Interpersonal Communication emphasizes the significance of reciprocal influence processes in face-to-face interactions. This book examines the various aspects of human interaction. Organized into 10 chapters, this book begins with an overview of the techniques that salesmen use to obtain compliance from customers. This text then examines certain situations of deliberate interpersonal manipulation, which reveals that internalized components of personal identity and self-esteem are more vulnerable to face-to-face communication. Other chapters consider the distinction between two basically differ.

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