"Telecomunicació Control de qualitat." . . . . "Institution of Electrical Engineers" . . . . . . . . . . . . . . . . . . . "Offers a comprehensive and authoritative guide to the current and future key issues of service in telecommunications. Focusing on the customer perspective, it includes a methodology for the management of the quality of telecommunications services, resolves the confusion between network performance and quality of service, and deals with the importance of service surround."@en . . . . . . . . . . "Quality of service in telecommunications"@en . "Quality of service in telecommunications" . . "qualité service à la clientèle télécommunications." . .