"Information for library public service staff on improving their skills and handling library public relations on a one-to-one basis."@en
"In eight humorous, exaggerated sketches, staff members in typical library situations demonstrate how not to help library patrons."@en
"Shows how the way in which library staff deal with the public influences how patrons perceive the library. Illustrates common encounters with the public on the telephone, at the information and charge-out desks, in the stacks, etc., contrasting various types of attitudes and the responses they elicit."@en
"Summary: Designed to stimulate a discussion of good communication techniques and public service practices."@en
"In eight humorous, exaggerated sketches staff members in typical library situations demonstrate how not to help library patrons. Each sketch is designed to stimulate a discussion of good communication and public service techniques. After each discussion, the sketch is repeated with library staff demonstrating a positive response to the patron's request."@en
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This is a placeholder reference for a Organization entity, related to a WorldCat Entity. Over time, these references will be replaced with persistent URIs to VIAF, FAST, WorldCat, and other Linked Data resources.
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Bibliothèques Services de référence Cas, Études de.
This is a placeholder reference for a Topic entity, related to a WorldCat Entity. Over time, these references will be replaced with persistent URIs to VIAF, FAST, WorldCat, and other Linked Data resources.
This is a placeholder reference for a Topic entity, related to a WorldCat Entity. Over time, these references will be replaced with persistent URIs to VIAF, FAST, WorldCat, and other Linked Data resources.
This is a placeholder reference for a Topic entity, related to a WorldCat Entity. Over time, these references will be replaced with persistent URIs to VIAF, FAST, WorldCat, and other Linked Data resources.
This is a placeholder reference for a Topic entity, related to a WorldCat Entity. Over time, these references will be replaced with persistent URIs to VIAF, FAST, WorldCat, and other Linked Data resources.
This is a placeholder reference for a Topic entity, related to a WorldCat Entity. Over time, these references will be replaced with persistent URIs to VIAF, FAST, WorldCat, and other Linked Data resources.
This is a placeholder reference for a Topic entity, related to a WorldCat Entity. Over time, these references will be replaced with persistent URIs to VIAF, FAST, WorldCat, and other Linked Data resources.
This is a placeholder reference for a Topic entity, related to a WorldCat Entity. Over time, these references will be replaced with persistent URIs to VIAF, FAST, WorldCat, and other Linked Data resources.