. . . . . . . . . . . . "Customers rule! : why the e-commerce honeymoon is over and where winning businesses go from here" . "Customers rule! : why the e-commerce honeymoon is over and where winning business go from here" . . . . . . . . "Kundetilfredshed" . . "Innovation" . . "Elektronisk handel" . . "Branding" . .