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http://worldcat.org/entity/work/id/44775272

An invisible man meets the mummy, or How to serve the customer you didn't know you had without getting wrapped up in red tape [government version]

Explores the complex relationship between employees and their sometimes-invisible customer, whether they are "external" as in the case of the patient, or "internal" such as a worker in another department or location. Explains the six steps that help viewers to focus on their goals through the sometimes-confining bureaucratic red tape, and be able to offer superior service.

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alternateName

http://schema.org/alternateName

  • "How to serve the customer you didn't know you had without getting wrapped up in red tape"
  • "How to serve the customer you didn't know you had without getting wrapped up in red tape"@en
  • "Invisible man meets the mummy"

contributor

description

http://schema.org/description

  • "Explores the complex relationship between employees and their sometimes-invisible customer, whether they are "external" as in the case of the patient, or "internal" such as a worker in another department or location. Explains the six steps that help viewers to focus on their goals through the sometimes-confining bureaucratic red tape, and be able to offer superior service."@en
  • "Presents a lighthearted look at the rights and wrongs of customer service. Points covered: identify your customer, determine the customer's needs; make a plan; show the right attitude; follow up; measure your progress; be a good customer."
  • "Shows how to identify internal and external customers, how to determine their needs and how to help them achieve their objectives without letting red tape get in the way."
  • "Shows how to identify internal and external customers, how to determine their needs and how to help them achieve their objectives without letting red tape get in the way."@en
  • "Explores the relationship between the customer and the employee and the need to eliminate unnecessary red tape."@en

director

editor

genre

http://schema.org/genre

  • "Nonfiction films"
  • "DVD-Video discs"@en
  • "Video recordings"@en
  • "Video recordings for the hearing impaired"

name

http://schema.org/name

  • "An invisible man meets the mummy, or How to serve the customer you didn't know you had without getting wrapped up in red tape [government version]"@en
  • "An invisible man meets the mummy, or, How to serve the customer you didn't know you had without getting wrapped up in red tape"@en
  • "An invisible man meets the mummy or How to serve the customer you didn't know you had without getting wrapped up in red tape"
  • "An invisible man meets the mummy, or, How to serve the customer you didn't know you had without getting wrapped up in red tape!"
  • "An invisible man meets the mummy, or How to serve the customer you didn't know you had without getting wrapped up in red tape"
  • "An invisible man meets the mummy, or How to serve the customer you didn't know you had without getting wrapped up in red tape"@en

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