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Measuring the effectiveness of service management on priority assessment : a case study for the Ritz-Carlton Hotel Company
This study measures the effectiveness of various approaches to a process management system. The internal customer provides insight on how the Ritz-Carlton Hotel Company goes about measuring its priorities, and provides a model for the rest of the hotel industry.
- "This study measures the effectiveness of various approaches to a process management system. The internal customer provides insight on how the Ritz-Carlton Hotel Company goes about measuring its priorities, and provides a model for the rest of the hotel industry."@en
- "Measuring the effectiveness of service management on priority assessment : a case study for the Ritz-Carlton Hotel Company"@en