"Educational video with simulated patient scenarios illustrating various clinical situations showing communication problems and approaches to dealing with them."@en
"Illustrates assessing depression, handling anger, dealing with denial, assessing the need for support, unresolved grief."@en
"Presents simulated scenarios illustrating various clinical situations, communication problems, and approaches to dealing with them."@en
"The staged scenarios illustrate the importance of acknowledging the patient's emotions before discussing their condition. The central technique in addressing emotions by empathetic response is demonstrated also how to cope with extremely angry and, or severely depressed patients."
"In this tape you will see illustrations of the importance of acknowledging the patient's emotion BEFORE going on to address the issue that started the emotion, the central technique in addressing emotions - the emphathic response, how to cope with patients who are extremely angry, how to deal with severe depression -- Container."@en

dealing with feelings