"Provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on research and scholarship that respond to these challenges."
"Designed for course adoption as well as professional use, the revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; cus."@en
"Based on the most current research and scholarship, the revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational performance and productivity strategies. The new edition highlights the growing use of enterise funds, partnership models of privatization, and web-based service delivery, and each chapter concludes with a useful summary and all-new Application Exercises."

Performance and productivity in public and nonprofit organizations