"Control de qualitat total." . . . . "The library's continuous improvement fieldbook: 29 ready-to-use tools" . . . . . . . . . . . . . . "The Library's continuous improvement fieldbook : 29 ready-to-use tools" . . . . . . "The library's continuous improvement fieldbook : 29 ready-to-use tools" . . . . . . . . . . . . . . . "Case studies" . . . . . . . . . "Handbooks and manuals" . . . . . . . . "Qualitat total." . . "Bibliothèques Administration États-Unis Cas, Études de." . . "Qualité totale États-Unis Cas, Études de." . . . . "Library administration United States Case studies." . . "Effektivitet" . . "USA." . . "Kvalitetssikring" . . "Bibliothèques Administration Guides, manuels, etc." . . "Administration" . . "Kvalitetsledelse" . . "Gestió de biblioteques." . . "gestion de bibliothèque Etats-Unis manuel." . . "Målemetoder" . . "Library administration Handbooks, manuals, etc." . . "Qualité totale Guides, manuels, etc." . . "Total quality management United States Case studies." . . "Biblioteques Administració." . . "Biblioteker" . . "Library administration" . . "Bibliotheksverwaltung." . . "Resolució de problemes." . . "Total quality management" . . "United States" . . "Qualitätsmanagement." . . "Total quality management Handbooks, manuals, etc." . . "Treball en equip." . .