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http://worldcat.org/entity/work/id/48052863

Service & human resources mgmt, Lakeway Resort : case studies

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  • "Focused on Lakeway Resort in Austin, Texas which was taken over by Dolce Management Firm in order to improve the quality of service. They made physical renovations and worked on changing the attitude of the staff. The staffs were to use the idea of aggressive hospitality and they were kept motivated by good communication, involvement in company finances and awards for providing good service."

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  • "Service & human resources mgmt, Lakeway Resort : case studies"

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