Linked Data Explorerhttp://worldcat.org/entity/work/id/495398518
Putting customers first!
Topics covered include e-mail etiquette, online chat customer service strategies, helping customers and staff cope with changing technology, importance of the internal customer, using customer service techniques to remain a vital part of your community.
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http://schema.org/about
- http://id.worldcat.org/fast/997384
- http://experiment.worldcat.org/entity/work/data/495398518#Topic/public_services_libraries
- http://experiment.worldcat.org/entity/work/data/495398518#Topic/libraries_customer_services
- http://id.loc.gov/authorities/subjects/sh85034965
- http://id.worldcat.org/fast/885545
- http://id.loc.gov/authorities/subjects/sh85076502
- http://id.worldcat.org/fast/997423
- http://id.loc.gov/authorities/subjects/sh85036062
- http://id.loc.gov/authorities/subjects/sh85076635
- http://experiment.worldcat.org/entity/work/data/495398518#Topic/customer_services
- http://id.loc.gov/authorities/subjects/sh2008101992
- http://id.worldcat.org/fast/1083042
- http://id.loc.gov/authorities/subjects/sh2010109014
- http://experiment.worldcat.org/entity/work/data/495398518#Topic/videodiscs
- http://id.worldcat.org/fast/924314
- http://experiment.worldcat.org/entity/work/data/495398518#Topic/libraries_public_relations
- http://id.worldcat.org/fast/1204155
- http://id.loc.gov/authorities/subjects/sh85108776
http://schema.org/contributor
- http://worldcat.org/entity/person/id/2629908306
- http://viaf.org/viaf/265091592
- http://worldcat.org/entity/person/id/2633110587
- http://worldcat.org/entity/person/id/2642481010
- http://experiment.worldcat.org/entity/work/data/495398518#Organization/library_video_network
- http://id.loc.gov/authorities/names/n82127723
http://schema.org/description
- "Topics covered include e-mail etiquette, online chat customer service strategies, helping customers and staff cope with changing technology, importance of the internal customer, using customer service techniques to remain a vital part of your community."@en
- "This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian."@en
- "A library customer service training program that covers e-mail etiquette, changing technology, the internal customer, and other related topics."
- ""Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries"--Container."@en
- ""Learn the secrets of providing outstanding customer service to all your customers with this training program. General principles of providing outstanding customer service are explained and applied to the library setting. In addition the program looks at how the Columbus (OH) Metropolitan Library and the West Palm Beach (FL) Public Library used customer service strategies to transform their libraries. Other items covered in this program are: e-mail etiquette ; online chat customer service strategies ; helping customers and staff cope with changing technology ; the importance of the internal customer ; using customer service techniques to remain a vital part of your community."--Container."