Listening under pressure

"Discusses attentive, participative, and objective listening as the three important skills of a good listener. Examines three typical situations and explains the right and wrong listening skills."@en
"Presents some of the right and wrong ways to listen to and assist customers."
"Discusses attentive, participative and objective listening."@en
"Portrays situations in which poor customer relations are created through a failure to listen to and effectively communicate with the customer. Demonstrates ways in which listening and communication skills can be improved, so that hostile confrontations can be avoided."@en
"Portrays situations in which poor customer relations are created through a failure to listen to and effectively communicate with the customer. Demonstrates ways in which listening and communication skills can be improved, so that hostile confrontations can be avoided."
"Helps managers concentrate on listening by reducing or coping with distraction."
"Helps managers concentrate on listening by reducing or coping with distraction."@en
"How to use effective listening skills in a customer service environment to reduce stress and greatly improve efficiency. How to minimize distractions, maintain eye contact and communicate positive body language."