Boomerang

"Learn how to use the reciprocity urge to create happy customers and cooperative teams. How can we turn angry customers around? How can we get others to listen to us? How can we influence members of our team? The answer lies in understanding the reciprocity urge, the basic drive in all people to respond according to how they are treated. Bill is unhappy with members of his team. He discovers that his own behaviour is the main cause of his problems. He realises that he needs to change the boomerangs he is throwing out, to ensure he gets the desired behaviour back. Boomerang will make your audience think about their own behaviour and how it needs to change if they want happy customers, cooperative team members and motivated staff. It is ideal as a session starter, or as a support for team development, customer service training or leadership development."@en
"Designed for use before meetings or training sessions, this video uses animation to show how an understanding of the reciprocity urge can help one influence the behaviour of others."@en
"Boomerang explains the Reciprocity Urge ... the basic drive, in all of us, that compels us to return favours, to repay kindness with kindness, to reciprocate when someone gives is something. It is the strong belief that returning good deed is the right and proper thing to do. Boomerang gives a compelling message about how to get the most out of people and develop emotional competence."