http://worldcat.org/entity/work/id/586210305

The deployment of electronic business processes in Canada

It is widely acknowledged that information and communications technologies (ICTs) have led to major innovations in business models and play an important role in firms' competitiveness and productivity. Because of the lack of statistics, however, there have been few Canadian studies of the deployment of electronic business (e-business) processes within firms. E-commerce was one of the first online activities to attract attention, and we now know a little more about it, yet e-commerce is just one of the many business processes supported by Internet-based business networks. In Canada, very little information is available about how ICTs are used to manage operating processes such as the logistics functions of delivery and inventory management and the marketing and client relations functions. In 2007, the Survey of Electronic Commerce and Technology collected data for the first time on the deployment of Internet-based systems to manage various e-business processes. The Survey also asked firms about the internal and external integration of the systems that manage those e-business processes. Based on these new data, the study begins with a description of e-business adoption in Canada and then explores the benefits that firms see in doing business over the Internet. This study provides a clearer picture of how Canadian firms are deploying e-business processes, broken down by industry, size and type of e-business use.

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