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In times of radical change

"Throughout [this book], [the authors] assume the perspective of the business manager managing a business process supported by information technology. The business manager does not manage the IT infrastructure, but manages the service provider that is responsible for managing the IT infrastructure and the IT service it supports. IT is an indispensable asset in modern business enterprises. Most large enterprises have invested considerable sums in an elaborate IT infrastructure. They have learnt to use IT to support and supplant many information-rich processes within the enterprise. Top managers expect continuous improvement and delivery of business benefit, even as the enterprise's deployment of IT evolves. Therefore, any change involving IT can be classified as a radical change. This book helps you to deal with IT in pursuit of resolving your business problems, linking business problems to the enterprise's use and ownership of IT. The book will assist the creative thinking process fundamental to matching IT services and business need. Armed with the knowledge in this book, the business manager can play a vital and constructive role in the matching process"--Back cover.

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