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201 ways to turn any employee into a star performer

Whether it's dealing with the employee who can't quite seem to make it to work on time or negotiating a serious conflict between staff members, personnel problems are an unfortunate fact of a manager's day-to-day existence. Yet many managers don't have the knowledge or the available training to deal effectively with the variety of problems that occur in the workplace. As a consultant for companies that include BellSouth, Georgia-Pacific, Barclay's Bank, GTE, Equifax and the US Government, Casey Fitts Hawley frequently gives workshops and professional courses on Developing Your Best and Worst Employee.; Her positive approach to personal problems teaches managers how to coach their staff members throughout a goal-oriented process instead of punishing them with negative disciplinary tactics. She teaches how to identify the early warning signs of problems and how to move swiftly to correct them instead of avoiding them or waiting until the employee's next performance review. In 201 Techniques for Turning Any Employee into a Star Team Player, Hawley provides 201 strategies in a browseable format that managers can use to handle a wide range from problems - from excessive smoke breaks and constant complaining to sloppy work and lack of initiative.

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