"Service industries." . . "Service industries" . . . . "Electronic books"@en . . . . . "This issue of International Journal of Service Industry Management is dedicated toinclude selected best papers presented at QUIS 9 (Quality in Services) held at Karlstaduniversity, Sweden in 15-18 June 2004. The symposium was co-hosted by the Center forService Leadership at Arizona State University, USA."@en . . . . . "Livres électroniques" . . . "QUIS 9"@en . "QUIS 9" . . "Customer services Management." . . "Customer services Management" . . .