Linked Data Explorerhttp://worldcat.org/entity/work/id/766841259
Service recovery and service continuity
Steve Baron is Professor of Marketing at the University of LiverpoolManagement School, and Head of the Division of Marketing andInternational Business. He is Chair of the UK Academy of MarkingSpecial Interest Group for Services Marketing. His current researchinterests include the understanding of service experiences from theconsumer perspective, and communities of service and social practice. He has publications in services, marketing and management journals, including Journal of Service Research, European Journal of Marketing, International Journal of Market Research and Journal of BusinessResea.
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http://schema.org/about
- http://experiment.worldcat.org/entity/work/data/766841259#Topic/customer_relations
- http://id.worldcat.org/fast/885545
- http://experiment.worldcat.org/entity/work/data/766841259#Topic/business_&_economics_customer_relations
- http://id.worldcat.org/fast/885533
- http://id.loc.gov/authorities/subjects/sh85034965
- http://id.loc.gov/authorities/subjects/sh85034963
- http://experiment.worldcat.org/entity/work/data/766841259#Topic/customer_services
http://schema.org/description
- "Steve Baron is Professor of Marketing at the University of LiverpoolManagement School, and Head of the Division of Marketing andInternational Business. He is Chair of the UK Academy of MarkingSpecial Interest Group for Services Marketing. His current researchinterests include the understanding of service experiences from theconsumer perspective, and communities of service and social practice. He has publications in services, marketing and management journals, including Journal of Service Research, European Journal of Marketing, International Journal of Market Research and Journal of BusinessResea."@en
http://schema.org/genre
- "Electronic books"
- "Electronic books"@en
- "Livres électroniques"
http://schema.org/name
- "Service recovery and service continuity"@en
- "Service recovery and service continuity"
- "Service recovery and service continuity. Journal of Services Marketing, Volume 19, Issue 5"