"In this video training session, we discover how our attitudes profoundly affects the lives of the people we dealing with over the telephone. Emphasizes the importance of listening and active listening gestures, the fact that customers can "hear" your body language over the telephone, the importance of going the extra mile, why we should strive to create advocates and also to show empathy. Finally, mentions the importance of treating customers as you would like to be treated."@en
"This program is designed as a half-day group training session on how our attitude affects everything we do on the telephone."
"Armed with a positive attitude and these practical skills, your people are guaranteed to have a healthy call rate without sacrificing your customer service care. Training points include using back on track questions, listening for clues, and how to overcome objections."@en
"This program is designed as a half-day group training session on how our attitude affects everything we do on the telephone"
"Discusses the importance of listening, how to use active listening gestures, how our attitudes affect the lives of others, the importance of going the extra mile, etc."
"Discusses the importance of listening, how to use active listening gestures, how our attitudes affect the lives of others, the importance of going the extra mile, etc."@en

Attitude is everything