http://worldcat.org/entity/work/id/793755653

Lifescripts : what to say to get what you want in life's toughest situations

"Lifescripts has been completely revised and updated, taking a self-help focus and adding more than 50 scripts that help you prepare for difficult conversations both inside and outside the office. Each of the 109 Lifescripts gives you a plan that leads to the desired result regardless of the obstacles thrown in your path. You get an icebreaker opener, a pitch, an answer to every question, and a defense for every attack. You'll also find strategic pointers on attitude, timing, preparation, and behavior."--Jacket.

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