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Dealing with difficult people : proven strategies for handling stressful situationsand defusing tensions

Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This book outlines useful techniques that will help anyone, especially front-line staff, "keep cool under fire" in a wide variety of situations including:Upset, angry, rude, abusive customersDifficult co-workersWhiners, complainers and bellyachersAnnoying subordinatesDemanding bossesAbusive language or behaviourSarcasm, "the Silent Treatment," gossip and tantrums

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  • "Strategies and useful techniques to help workers learn how to handle stressful situations. Includes effective communication skills, paraphrasing, feedback, interpreting body language and understanding different personality types."
  • "Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally. Discover the root causes of poor communication and learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others. Completely updated and revised, this international bestseller outlines proven techniques to help workers keep their cool in a variety of situations."
  • "Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?This international best-seller will help you deal with them.At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.This book outlines useful techniques that will help anyone, especially front-line staff, "keep cool under fire" in a wide variety of situations including:Upset, angry, rude, abusive customersDifficult co-workersWhiners, complainers and bellyachersAnnoying subordinatesDemanding bossesAbusive language or behaviourSarcasm, "the Silent Treatment," gossip and tantrums"@en

genre

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  • "Electronic books"@en

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  • "Dealing with difficult people : proven strategies for handling stressful situationsand defusing tensions"@en
  • "Dealing with difficult people : how to cope with impossible clients, bosses and employees"@en
  • "Dealing with difficult people : how to cope with impossible clients, bosses and employees"
  • "Dealing with Difficult People"@en
  • "Dealing with difficult people : how to deal with nasty customers, demanding bosses, and uncooperative colleagues"
  • "Cómo tratar con personas difíciles : hacer frente a las demandas de los clientes malhumorados, los jefes exigentes y los compañeros problemáticos"
  • "Cómo tratar con personas difíciles : hacer frente a las demandas de los clientes malhumorados, los jefes exigentes y los compañeros problemáticos"@es
  • "Dealing with difficult people : how to improve your communication skills in the workplace"
  • "Sztuka współpracy z trudnymi ludźmi"@pl
  • "Kako se sporazumevati s težavnimi ljudmi : tehnike za obvladovanje stresnih situacij"@sl
  • "Chigūnigī raftār bā afrād bad qiliq : chigūnih bā mushtariyān bad akhlāq, mudīrān pur tavaqʻu, va hamkārān muzāḥimat āfarīn kinār biyāyīm"
  • "چگونگى رفتار با افراد بد قلق چگونه با مشترىان بد اخلاق، مدىران پر توقع، و همکاران مزاحمت آفرىن کنار بىاىىم"
  • "Dealing with difficult people"
  • "Dealing with difficult people"@en
  • "Dealing with difficult people : proven stategies for handling stressful situations and defusing tensions"@en
  • "Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions"@en
  • "Dealing with difficult people : proven strategies for handling stressful situations and defusing tensions"
  • "Como tratar con personas dificiles"

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