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http://worldcat.org/entity/work/id/793965616

The ombudsman handbook designing and managing an effective problem-solving program

"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management"--Provided by publisher.

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http://schema.org/description

  • ""This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management"--Provided by publisher."
  • ""This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management"--Provided by publisher."@en

http://schema.org/genre

  • "Electronic books"@en
  • "Case studies"@en
  • "Case studies"

http://schema.org/name

  • "The ombudsman handbook : designing and managing an effective problem-solving program"
  • "The Ombudsman handbook : designing and managing an effective problem-solving program"
  • "The ombudsman handbook designing and managing an effective problem-solving program"@en