"Personalpolitik." . . "BUSINESS & ECONOMICS Human Resources & Personnel Management." . . "BUSINESS & ECONOMICS Workplace Culture." . . "Electronic books"@en . . . . . . . . . "The ombudsman handbook : designing and managing an effective problem-solving program" . . . "The Ombudsman handbook : designing and managing an effective problem-solving program" . . . . . . "The ombudsman handbook designing and managing an effective problem-solving program"@en . . . . . . . "\"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management\"--Provided by publisher."@en . . "\"This book presents the ombudsman in concept and practice, offering design and details from start-up to key activities and roles, as well as the benefits for the top executives, employees and customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management\"--Provided by publisher." . "Case studies" . "Case studies"@en . . "Konfliktlösung." . . "Ombudsmann." . . . . "Case studies." . . "Personnel management." . . "Business." . . "Problem solving." . . "Ombudspersons." . .