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CRM unplugged releasing CRM's strategic value
Building and maintaining a customer-centered enterprise cost-effectively is a hot topic and key business issue. This book provides the definitive work on how to derive return from investment. It shows readers strategies for successful CRM implementation into a company, and how to achieve a good ROI through CRM, and also details best practices.
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- "CRM Unplugged Releasing CRM's Strategic Value"
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