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Lean Six Sigma for service how to use Lean Speed and Six Sigma quality to improve services and transactions

An explanation of how to apply the quality and speed improvement techniques of Lean and Six Sigma to service environments. The major challenge in service applications of Lean Six Sigma is in translating its manufacturing-oriented tools into a service delivery process. A second challenge is that it is much harder to collect data about quality in a service environment because the "product" is intangible. Here Mike George discusses how to overcome both challenges. He explores how dramatic improvements can be achieved in cost, quality and speed for service environments such as health care, hotels, banking, purchasing or any non-manufacturing business. Case studies of companies like Bank One, Lockheed-Martin, Stanford University Hospitals and Scottish Power are included.

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  • "Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment. Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to: a- reduce service costs by 30 to 60 percent; b- improve service delivery time by 50 percent; and c- expand capacity by 20 percent without adding staff. -- Description from http://www.amazon.com (Oct. 21, 2011)."
  • "An explanation of how to apply the quality and speed improvement techniques of Lean and Six Sigma to service environments. The major challenge in service applications of Lean Six Sigma is in translating its manufacturing-oriented tools into a service delivery process. A second challenge is that it is much harder to collect data about quality in a service environment because the "product" is intangible. Here Mike George discusses how to overcome both challenges. He explores how dramatic improvements can be achieved in cost, quality and speed for service environments such as health care, hotels, banking, purchasing or any non-manufacturing business. Case studies of companies like Bank One, Lockheed-Martin, Stanford University Hospitals and Scottish Power are included."@en

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  • "Livres électroniques"
  • "Electronic books"@en

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  • "Lean Six Sigma for service : how to use lean speed and Six Sigma quality to improve services and transactions"
  • "Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions"
  • "Lean Six Sigma for service how to use Lean Speed and Six Sigma quality to improve services and transactions"@en
  • "Lean Six Sigma for service how to use Lean Speed and Six Sigma quality to improve services and transactions"
  • "Lean Six Sigma for service how to use lean speed and Six Sigma quality to improve services and transactions"
  • "Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions"
  • "Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions"
  • "Lean Six Sigma for service how to use Lean Speed and Six Sigma Quality to improve services and transactions"@en
  • "Lean Six Sigma for service : how to use Lean Speed and Six Sigma quality to improve services and transactions"

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