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Pay attention! how to listen, respond, and profit from customer feedback

"Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: understand customer expectations; embrace and implement. The RATER Factors Define who you are and what you offer. Become E.T.D.B.W. (Easy To Do Business With). Connect with your audience in all mediums. React appropriately and respond immediately to customer feedback. Recover sincerely when things go wrong. All you need is to Pay Attention!"--Publisher's description.

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  • ""Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way. Your company wins when you: understand customer expectations; embrace and implement. The RATER Factors Define who you are and what you offer. Become E.T.D.B.W. (Easy To Do Business With). Connect with your audience in all mediums. React appropriately and respond immediately to customer feedback. Recover sincerely when things go wrong. All you need is to Pay Attention!"--Publisher's description."@en
  • "Make customer feedback work for your business./ Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. iPay Attention!/i paves the way. Your company wins when you: ulliUnderstand Customer Expectations/liliEmbrace and implement The RATER Factors /liliDefine who you are and what you offer/liliBecome E.T.D.B.W. (Easy To Do Business With)/liliConnect with your audience in all mediums /liliReact appropriately and respond immediately to customer feedback /liliRecover sincerely when things go wrong/li/ul All you need is to iPay Attention!"@en
  • "Whether they use social networks or other tools, your customers are reviewing, rating, and ranting about you. Learn to navigate today's customer feedback landscape and turn that feedback into your competitive edge."

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  • "Electronic books"@en
  • "Livres électroniques"

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  • "Pay attention! how to listen, respond, and profit from customer feedback"@en
  • "Pay attention! how to listen, respond, and profit from customer feedback"
  • "Pay attention! : how to listen, respond, and profit from customer feedback"

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