"Theorie" . . "Service à la clientèle Guides, manuels, etc." . . "CRM (Customer Relationship Management)" . . "Customer relations." . . "Servicio al cliente." . . "Obsługa klientów." . . "klantentevredenheid." . . "Consumentengedrag." . . "consumentengedrag." . . . . . . . . . "Customer service a practical approach" . "Customer service a practical approach"@en . "Customer service" . "Important issues face customer service providers and customer service managers today. A #1 traning and reference resource for numerous companies, the text's unique approach unfolds the dynamics of the customer service industry. It places a special emphasis on self-assessment and the mastery of the skills that together provide tangible evidence of individual and corporate productivity." . . . . . . . "This practical textbook, the #1 reference resource in use in hundreds of companies and classrooms, develops the skills and strategies needed to build and maintain customer service excellence." . "Customer service : a practical approach" . . "Customer service : a practical approach"@es . . . . . . . . . . . "Ressources internet" . . . "Customer Service: Pearson New International Edition A Practical Approach"@en . . . . . . . . . . . . . . . . . . . . . . "Electronic books" . "Electronic books"@en . . . . . . . . . . . "Servicepolitik." . . "Safari Tech Books Online." . . "Service à la clientèle." . . "Customer services." . . "Consumidores Psicología." . . "Relaciones con los clientes." . . . . "Kundendienst." . . "Kundendienst" . "Service à la clientèle Problèmes et exercices." . .