Making hostile words harmless a guide to the power of positive speaking for helping professionals and their clients
A groundbreaking new guide introducing a creative and positive approach for dealing with difficult people. Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to defuse difficult exchanges. Based on the martial art of Aikido?the "way of harmony"?as a model to teach the verbal arts of confirming, inquiring, understanding, and evoking, this unique book:.; Helps professionals and their clients learn empowering skills that will enable them to deal with negative verbiage and hurtful.
"A groundbreaking new guide introducing a creative and positive approach for dealing with difficult people. Making Hostile Words Harmless creatively offers therapists and their clients a unique collection of effective exercises and bully-busting responses guaranteed to defuse difficult exchanges. Based on the martial art of Aikido?the "way of harmony"?as a model to teach the verbal arts of confirming, inquiring, understanding, and evoking, this unique book:.; Helps professionals and their clients learn empowering skills that will enable them to deal with negative verbiage and hurtful."@en
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LANGUAGE ARTS & DISCIPLINES Communication Studies.
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