"Service à la clientèle États-Unis." . . . . "Burke, Jack" . . . . . . "Creating Customer Connections: How to Make Customer Service a Profit Center for Your Company" . "This book offers business people a practical guide to improving their customer service functions-whether that entails a bank of representatives or a couple of partners answering their own phones. Jack Burke points out that, as important as customer service is, it's a discipline that's often overlooked by smaller companies. Drawing on more than 20 years of doing business in the customer-contact field, he provides excellent case studies and interviews." . "Creating customer connections : how to make customer service a profit center for your company" . . . "Electronic books"@en . . . . "Electronic books" . . . "Livres électroniques" . . "Creating customer connections how to make customer service a profit center for your company"@en . . "Creating customer connections how to make customer service a profit center for your company" . . "BUSINESS & ECONOMICS Customer Relations." . .