http://worldcat.org/entity/work/id/800413945

Corporate diplomacy the strategy for a volatile, fragmented business environment

Based on a wealth of empirical studies, personal experience, and rigorous research, this book provides managers with an Early Awareness System that will alert them to any potential areas of conflict on the horizon. It has also developed a strategic approach and complementary toolkit to help companies deal responsibly and strategically with a fragmented, volatile, and sometimes hostile business environment. This is not a book on crisis management; it is a book on preventing the crisis you don't want to manage.

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