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http://worldcat.org/entity/work/id/801589592

Creating the customer-driven library building on the bookstore model

Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book.

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description

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  • "Building libraries on the bookstore model."
  • "How can libraries make a difference in their communities when customers choose to hang out in the spacious, well-stocked new bookstore instead? With the goal of helping libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores have succeeded by focusing on the customer, and libraries need to take a page from this playbook. While keeping one eye on their mission -- to broaden library use and increase relevance while serving community needs -- libraries can improve customer service, looks, and functionality in ways that enhance its community mission. -- Publisher description."
  • "Aiming to help libraries market their services using low-cost or no-cost techniques, Woodward shares practical lessons for any library's revitalization inspired by the success of mega bookstores. Bookstores focus on the customer, and libraries need to take a page from their book."@en

genre

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  • "Livres électroniques"
  • "Electronic books"@en

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  • "Creating the customer-driven library building on the bookstore model"
  • "Creating the customer-driven library building on the bookstore model"@en
  • "Creating the customer-driven library : building on the bookstore model"@en
  • "Creating the customer-driven library : building on the bookstore model"

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