"Administration locale Grande-Bretagne." . . "Grande-Bretagne" . . "Kvalitetsstyring" . . "Management." . . "Administració pública Gran Bretanya." . . "Storbritannien" . . "Qualitätsmanagement." . . "Serveis públics Gran Bretanya Administració." . . "Verenigd Koninkrijk van Groot-Brittannië en Noord-Ierland." . . "Offentlig service" . . . . "Kwaliteitszorg." . . "Openbare dienstverlening." . . "Gemeindeverwaltung." . . . . . . . . . . . . . . . . . . . . . . . . . . . . . "Quality in public services : managers' choice" . "Quality in public services : managers' choice"@en . . "Quality in public services : managers' choices" . . "This book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of conceptual clarification and practical awareness of the environment in which public service managers have to work. This is no 'missionary' or 'how to' book that peddles instant solutions. Instead, a variety of approaches to quality definition, implementation and measurement are critically examined. Lessons and experience from practice and research in the public and private sectors give a solid background for readers to develop their own views." . . . . . . . . "Public administration." . . "Municipal services." . . "Verwaltung." . . "Services municipaux Grande-Bretagne Gestion." . . "qualité services publics Grande-Bretagne 20e s. (fin)" . . "Grossbritannien." . . "Großbritannien." . "Öffentlicher Dienst." . . "Administration publique Grande-Bretagne." . .