"BUSINESS & ECONOMICS / Knowledge Capital" . . "BUSINESS & ECONOMICS / Information Management" . . . . . . . . "Customer-centric knowledge management : concepts and applications" . . . . . . "\"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies\"--Provided by publisher." . "\"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies\"--Provided by publisher."@en . . . . "Electronic books" . . . . . . "\"This book is a comprehensive collection addressing managerial and technical aspects of customer-centric knowledge implementation, contributing to the dynamic and emerging fields of organizational knowledge management, customer relationship management, and information and communication technologies\"--Provided by publisher" . . . "Customer-centric knowledge management concepts and applications" . . "Customer-centric knowledge management concepts and applications"@en . . . "Wissensmanagement" . . "Unternehmensplanung" . . "Kundenintegration" . .