émotion interaction sociale vie privée vie professionnelle.
The Managed Heart Commercialization of Human Feeling, Updated with a New Preface
"In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us."--Provided by publisher.
The managed heart commercialization of human feeling ; with a new afterword
Qing xu guan li de tan suo = The managed heart : commercialization of human feeling
The managed heart ;with a new afterword : commercialization of human feeling
The Managed Heart : Commercialization of Human Feeling, Updated with a New Preface
The Managed Heart Commercialization of Human Feeling
Zarządzanie emocjami : komercjalizacja ludzkich uczuć
Das gekaufte Herz : zur Kommerzialisierung der Gefühle
The managed heart commercialization of human feeling : updated with a new preface
The managed heart : commerzialization of human feeling
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.
In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from "feeling rules" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a "gift exchange" of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of e.
情緖管理的探索 = The managed heart : commercialization of human feeling
The managed heart : commercialization of human feeling
Electronic books
The managed heart : commercialization of human feeling : with a new afterword
Das gekaufte Herz : die Kommerzialisierung der Gefühle
In private life, we try to induce or suppress love, envy, and anger through deep acting or ""emotion work,"" just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ""ought"" to feel, we take guidance from ""feeling rules"" about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a ""gift exchange"" of acts of emotion management. We bow to each other not simply from the waist, but from the heart.But what occurs when emotion work, feeling rules, and the g.
Kontrolle und Regulierung der eigenen Gefühle werden sowohl im Privatleben als auch im modernen Arbeitsleben immer wichtiger. Vor allem im Dienstleistungs- und im sozialen Bereich, wo bevorzugt Frauen arbeiten, sind viele Menschen gezwungen, ihre Gefühle fortwährend zu zensieren. In ihrem zuerst 1983 erschienen Buch zur Kommerzialisierung der Gefühle schildert Hochschild sehr anschaulich, wie das >>Gefühlsmanagement<< die menschliche Psyche beeinflusst und wie dabei Herz und Verstand zusammenwirken. Das Buch ist ein grundlegender Beitrag zu einer soziologischen Theorie der Gefühle und gibt darüber hinaus spannende Einblicke in die privaten und beruflichen >>Gefühlsstrategien<<, die eigenen wie die der anderen.
The managed hearth : commercialization of human feeling
FAMILY & RELATIONSHIPS Death, Grief, Bereavement.
Gefühl Kommerzialisierung Manipulation Selbstentfremdung.