"Managerialism and the Public Services shows how, during the 1980s, a new orthodoxy was imposed on many American and British public services. In health care, education and the civil/federal service 'new right' governments attempted to rebuild the welfare state according to their own organizational and political principles. In this second edition, Christopher Pollitt carefully analyses the ideas and practices that went into this would-be revolution. He identifies strengths and weaknesses in the ideas themselves, and charts the extensive resistance offered by many of those who worked in the services concerned. Pollitt also reviews the main alternatives to the new orthodoxy and considers how, from the late 1980s, an important new emphasis on cultural change and quality improvement has appeared. In conclusion, he reflects on the difficulty of achieving quality services in a climate of expenditure restraint."
"Aims to identify the key changes in management techniques in a range of public services over the last ten years. The book also considers recent alternatives to "scientific management" and covers developments in both the UK and the USA."

"Managerialism and the public services : The anglo-american experience"
"Managerialism and the public services : the Anglo-American experience"@en
"Managerialism and the public services : the Anglo-American experience"
"Managerialism and the public services"@en
"El Gerencialismo y los servicios públicos : la experiencia anglo-norteamericana"
"Managerialism and the public services : cuts or cultural change in the 1990s?"@en
"Managerialism and the public services : cuts or cultural change in the 1990s?"
"El gerencialismo y los servicios públicos : la experiencia anglo-norteamericana"@es
"Managerialism and the public services : the anglo-american experience"
"Managerialism and the public services: cuts and cultural change in the 1990s?"@en
"El gerencialismo y los servicios publicos : la experiencia anglo-norteamericana"
"Managerialism and the public services the Anglo-American experience"