. . "Communication Handbooks." . . "Consommateurs Satisfaction Guides, manuels, etc." . . "Writing Handbooks." . . "Electronic Mail Handbooks." . . "Service à la clientèle Guides, manuels, etc." . . "Correspondence Handbooks." . . "Courrier électronique Guides, manuels, etc." . . . . . . . . . . . . . . . "Clear, correct, concise e-mail : a writing workbook for customer service agents"@en . "Handbooks and manuals" . "Handbooks and manuals"@en . . "Livres électroniques" . "Clear, correct, concise e-mail a writing workbook for customer service agents" . . . "Clear, correct, concise e-mail a writing workbook for customer service agents"@en . . . . . .