Presents the customer service principles of the author, drawn from his life experiences and current work as the founder and president of the Hatcher Agency, an insurance agency based in Little Rock, Arkansas.
"Presents the customer service principles of the author, drawn from his life experiences and current work as the founder and president of the Hatcher Agency, an insurance agency based in Little Rock, Arkansas."@en
"55 steps to outrageous service : ["outrageous service" principles to better serve your customers and reap the benefits of satisfied customers, satisfied employees, profitable results]"@en
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