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http://worldcat.org/entity/work/id/10288461

Conflict management : a practical guide

"Understanding conflict; responding to conflict; communication; complaints management and verbal jujitsu; the rise of ADR; collaborative conflict management; the principled approach; negotiation; mediation."--Provided by publisher.

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  • "Provides a number of essential conflict management approaches, strategies, tactics and techniques, and reinforces understanding of these with excercises, questions, role plays and simulations. The book takes a positive approach to conflict as a potentially creative and dynamic stimulus to interpersonal and group relations."
  • ""Understanding conflict; responding to conflict; communication; complaints management and verbal jujitsu; the rise of ADR; collaborative conflict management; the principled approach; negotiation; mediation."--Provided by publisher."@en

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  • "Conflict management : a practical guide"@en
  • "Conflict Management : A Practical Guide"
  • "Conflict management a practical guide"
  • "Conflict management : a practical guide : black line masters"@en
  • "Conflict management : a practical guide"

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