http://worldcat.org/entity/work/id/1070376201

Interpersonal skills for healthcare providers

Hone your interpersonal communication skills with the five, easy-to-navigate scenarios of difficult interpersonal situations on this CD. Each scenario presents a series of video interactions between a healthcare professional and a patient. At each decision point, you decide how to react by selecting from a menu that offers three possible responses. After you select a response, listen to an experienced narrator explain why the option you selected was "best," "acceptable," or "unacceptable." Keep trying until you select the "best" choice and watch the scenario unfold.

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