Linked Data Explorerhttp://worldcat.org/entity/work/id/376026761
People, service, success
People, service, success is two new documentary programs that take you and your managers behind the scenes at some of America's and British most innovative service providers: Taco Bell, Southwest Airlines, British Airways, and Ritz-Carlton. The program shows the management principles and techniques that connect between outstanding service and profitability.
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http://schema.org/about
- http://id.loc.gov/authorities/subjects/sh85034965
- http://experiment.worldcat.org/entity/work/data/376026761#Topic/capacitacion_de_empleados_videocasetes
- http://id.loc.gov/authorities/subjects/sh85031490
- http://id.worldcat.org/fast/909221
- http://experiment.worldcat.org/entity/work/data/376026761#Topic/satisfaccion_del_consumidor_videocasetes
- http://id.loc.gov/authorities/subjects/sh85042896
- http://id.worldcat.org/fast/876403
- http://experiment.worldcat.org/entity/work/data/376026761#Topic/servicio_al_cliente_videocasetes
- http://id.worldcat.org/fast/885545
http://schema.org/contributor
- http://worldcat.org/entity/person/id/2642472948
- http://worldcat.org/entity/person/id/2715093047
- http://viaf.org/viaf/159751754
- http://worldcat.org/entity/person/id/2629106015
- http://id.loc.gov/authorities/names/no97028210
- http://id.loc.gov/authorities/names/no2001014918
- http://worldcat.org/entity/person/id/2632710633
- http://viaf.org/viaf/131678140
http://schema.org/description
- "People, service, success is two new documentary programs that take you and your managers behind the scenes at some of America's and British most innovative service providers: Taco Bell, Southwest Airlines, British Airways, and Ritz-Carlton. The program shows the management principles and techniques that connect between outstanding service and profitability."@en
- "Los profesores Jim Heskett de la Escuela de Negocios de Harvard, Earl Sasser, y Len Schlesinger demuestran la conexión entre los empleados satisfechos y los clientes satisfechos eso conduce directamente a un beneficio continuo."
http://schema.org/name
- "People, service, success the service-profit link"
- "People, service, success"@en