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http://worldcat.org/entity/work/id/39909092

Rethinking the delivery of public services to citizens

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http://schema.org/about

http://schema.org/description

  • "Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques."

http://schema.org/genre

  • "Ressources Internet"
  • "Electronic books"@en

http://schema.org/name

  • "Rethinking the delivery of public services to citizens"
  • "Rethinking the delivery of public services to citizens"@en