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http://worldcat.org/entity/work/id/42107180

Quality of service in telecommunications

Offers a comprehensive and authoritative guide to the current and future key issues of service in telecommunications. Focusing on the customer perspective, it includes a methodology for the management of the quality of telecommunications services, resolves the confusion between network performance and quality of service, and deals with the importance of service surround.

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"Offers a comprehensive and authoritative guide to the current and future key issues of service in telecommunications. Focusing on the customer perspective, it includes a methodology for the management of the quality of telecommunications services, resolves the confusion between network performance and quality of service, and deals with the importance of service surround."@en

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"Quality of service in telecommunications"
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