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http://worldcat.org/entity/work/id/44994848

Measuring the effectiveness of service management on priority assessment : a case study for the Ritz-Carlton Hotel Company

This study measures the effectiveness of various approaches to a process management system. The internal customer provides insight on how the Ritz-Carlton Hotel Company goes about measuring its priorities, and provides a model for the rest of the hotel industry.

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  • "This study measures the effectiveness of various approaches to a process management system. The internal customer provides insight on how the Ritz-Carlton Hotel Company goes about measuring its priorities, and provides a model for the rest of the hotel industry."@en

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  • "Measuring the effectiveness of service management on priority assessment : a case study for the Ritz-Carlton Hotel Company"@en

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