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http://worldcat.org/entity/work/id/793967021

Wake up your call center how to be a better call center agent

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type

about

author

contributor

creator

description

http://schema.org/description

  • "Rosanne D'Ausilio contends that Customer Service Representatives are crucial in retaining customers, and the key is soft-skills training - and retraining. She sees training as a continuous process - not an event. In humorous, accessible prose punctuated with lively illustrations, D'Ausilio covers such points as reconciling mixed messages with quality; awareness tips for fast talkers; dealing with communication breakdown; handling conflict; productive responses to stress; hardening of the attitudes; and much more."

genre

http://schema.org/genre

  • "Electronic books"@en
  • "Livres électroniques"

name

http://schema.org/name

  • "Wake up your call center how to be a better call center agent"@en
  • "Wake up your call center how to be a better call center agent"
  • "Wake up your call center : how to be a better call center agent"

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