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http://worldcat.org/entity/work/id/796381728

Customer service a practical approach

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type

http://www.w3.org/1999/02/22-rdf-syntax-ns#type

about

http://schema.org/about

author

http://schema.org/author

http://worldcat.org/entity/person/id/2633414183

contributor

http://schema.org/contributor

http://experiment.worldcat.org/entity/work/data/796381728#Organization/safari_tech_books_online

creator

http://schema.org/creator

http://worldcat.org/entity/person/id/2633414183

description

http://schema.org/description

"Important issues face customer service providers and customer service managers today. A #1 traning and reference resource for numerous companies, the text's unique approach unfolds the dynamics of the customer service industry. It places a special emphasis on self-assessment and the mastery of the skills that together provide tangible evidence of individual and corporate productivity."
"This practical textbook, the #1 reference resource in use in hundreds of companies and classrooms, develops the skills and strategies needed to build and maintain customer service excellence."

genre

http://schema.org/genre

"Ressources internet"
"Electronic books"@en
"Electronic books"

name

http://schema.org/name

"Customer service a practical approach"@en
"Customer service a practical approach"
"Customer service"
"Customer service : a practical approach"
"Customer service : a practical approach"@es
"Customer Service: Pearson New International Edition A Practical Approach"@en

workExample

http://schema.org/workExample