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http://worldcat.org/entity/work/id/799777076

Measuring and Improving Productivity in Services Issues, Strategies and Challenges

Presents a critical review of the main debates on productivity in the domain of services. This book examines the theoretical consequences of services specificities on the concept of productivity. It deals with the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

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  • "Presents a critical review of the main debates on productivity in the domain of services. This book examines the theoretical consequences of services specificities on the concept of productivity. It deals with the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations."@en

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  • "Electronic books"@en

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  • "Measuring and improving productivity in services : issues, strategies and challenges"
  • "Measuring and Improving Productivity in Services Issues, Strategies and Challenges"@en
  • "Measuring and improving productivity in services issues, strategies and challenges"@en
  • "Measuring and improving productivity in services issues, strategies and challenges"