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http://worldcat.org/entity/work/id/808563385

Quality in public services : managers' choice

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  • "This book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of conceptual clarification and practical awareness of the environment in which public service managers have to work. This is no 'missionary' or 'how to' book that peddles instant solutions. Instead, a variety of approaches to quality definition, implementation and measurement are critically examined. Lessons and experience from practice and research in the public and private sectors give a solid background for readers to develop their own views."

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  • "Quality in public services : managers' choice"
  • "Quality in public services : managers' choice"@en
  • "Quality in public services : managers' choices"