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http://worldcat.org/entity/work/id/314012048

Hospitality management : strategy and operations

Hospitality management, including operational management (e.g. health, safety and security procedures, risk management, stock management); strategic management (including marketing and marketing strategies); human resource management (including planning and recruitment, training and monitoring performance, motivation, leadership, workplace diversity); customer service management; and financial management (accounting methods, budgeting, asset management). The book also covers quality customer service, business relationships and legal compliance.

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  • "Hospitality management, including operational management (e.g. health, safety and security procedures, risk management, stock management); strategic management (including marketing and marketing strategies); human resource management (including planning and recruitment, training and monitoring performance, motivation, leadership, workplace diversity); customer service management; and financial management (accounting methods, budgeting, asset management). The book also covers quality customer service, business relationships and legal compliance."@en
  • "Intended for students taking management courses based on the ANTA Hospitality Training Package for various levels. Each chapter relates to one, or in a few case two, Compentency Units. This book includes illustrations, summaries, and more."@en

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  • "Hospitality Management : strategy and operations"
  • "Hospitality Management : Strategy and Operations"
  • "Hospitality management : strategy and operations"
  • "Hospitality management : strategy and operations"@en

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