Hospitality management, including operational management (e.g. health, safety and security procedures, risk management, stock management); strategic management (including marketing and marketing strategies); human resource management (including planning and recruitment, training and monitoring performance, motivation, leadership, workplace diversity); customer service management; and financial management (accounting methods, budgeting, asset management). The book also covers quality customer service, business relationships and legal compliance.
"Hospitality management, including operational management (e.g. health, safety and security procedures, risk management, stock management); strategic management (including marketing and marketing strategies); human resource management (including planning and recruitment, training and monitoring performance, motivation, leadership, workplace diversity); customer service management; and financial management (accounting methods, budgeting, asset management). The book also covers quality customer service, business relationships and legal compliance."@en
"Intended for students taking management courses based on the ANTA Hospitality Training Package for various levels. Each chapter relates to one, or in a few case two, Compentency Units. This book includes illustrations, summaries, and more."@en
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